Zoho Desk Service Desk with Gen AI and Automation
Revolutionizing Employee Support
Zoho Desk Service Desk is a popular ITSM solution that helps teams deliver great service experiences. However, as businesses scale, service desks often struggle to keep up with the growing volume of employee requests and queries. This is where AutomationEdge comes in.
The Need for GenAI and Automation in Service Desks
- Service desks frequently struggle with repetitive inquiries, resulting in reduced productivity and employee satisfaction.
- Automation optimizes routine tasks, speeds up incident resolution, and minimizes manual efforts, boosting overall productivity and service desk responsiveness.
- A GenAI Chatbot enhances the user experience by delivering intelligent responses, promptly handling service requests, and offering 24/7 support through natural language interactions
AutomationEdge: GenAI-Powered Employee Support Automation
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations to
revolutionize employee support for ZohoDesk Service Desk.
How It Works
Omni-channel integrations across Microsoft Teams, Slack, web-based chat, WhatsApp, mobile app, SMS, and Voice Call for IT, HR and other functions
GenAI and NLU capabilities can interpret and respond to sophisticated user queries.
Global or Multilingual language support for diverse workforce communication.
Seamless integration with your source and target systems to fulfill requests on the ZohoDesk Service Desk.
Pre-built Reports and Dashboards analytics to measure and optimize performance.
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build chatbot dialogs and provide conversational experiences for employees.
- The chatbot understands complex natural language.
- Drag and drop dialog building.
- Integration of Generative AI (LLMs)
Enterprise Knowledge Search
- GenAI-powered conversations understand the employee intent in the search queries in natural language.
- Retrieve relevant results and reference documents based on user preferences while keeping data secure and private.
Process Automation Studio
- No-code to pro-code process automation studio for building workflows.
- Drag-and-drop approach or script plugins to centralize existing code.
- Build automation using out-of-the-box connectors, custom API integrations, or UI automation with RPA.
Benefits of Automating ZohoDesk Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, ZohoDesk Service Desk users can:
Streamline and automate routine tasks and processes for enhanced efficiency.
Boost staff morale through swift service and tailored interactions.
Free up support staff for strategic tasks by minimizing routine workload.
GenAI interprets intents in natural language conversations.
