Web Chat powered with AutomationEdge
AI and Automation
Revolutionizing Employee Support
Brief Description of Web Chat
Web chat is a real-time communication tool that enables website visitors to interact with businesses through text-based conversations. Typically appearing as a small chat window on a website, employees and customers can ask questions, seek assistance, or engage in sales conversations directly with a company representative.
AI and Automation-powered web chat chatbots can handle inquiries based on knowledge articles, trigger automated processes and improve efficiency.
By offering quick responses and personalized assistance, web chat enhances customer satisfaction and can contribute to increased sales and loyalty.
Why Integrate Gen AI and Automation with Web Chat
- Complex service catalog structures frustrate employees with convoluted paths to find needed services.
- Service desks struggle with efficiency due to recurring questions and manual tasks, negatively impacting overall organizational output.
- The absence of automated processes results in delayed request fulfillment and higher operational expenses.
- Inadequate staffing in support roles can lead to extended response times, negatively affecting employee contentment.
- Workflow automation reduces manual labor and increases efficiency.
- Web chat is a familiar communication tool for employees. AI and automation-enhanced chatbots offer immediate, customized assistance.
AutomationEdge GenAI Powered Automation with Web Chat
AutomationEdge leverages Generative AI (GenAI), automation, and ready integrations to enhance Web Chat and offer a seamless and efficient employee support experience. It works across verticals, target applications and provides critical solutions.
GenAI and Automation powered AutomationEdge Platform Capabilities
AI Copilot Studio
- Construct customized conversation paths with the ability to interpret sophisticated natural language inputs.
- Utilize a user-friendly drag-and-drop interface to create dialog flows.
- Seamlessly integrate Generative AI and proprietary Large Language Models (LLMs) into the system.
Enterprise Knowledge Search
- Natural language interactions enhanced by Generative AI capabilities.
- Tailored responses supported by relevant reference materials.
- Robust measures to ensure data protection and user privacy.
Process Automation Studio
- Access to over 750 pre-configured integration connectors.
- Simple workflow creation using drag-and-drop functionality for connectors.
- Ability to develop custom integrations through API interfaces.
- Robotic Process Automation (RPA) for automating user interface interactions.
- Advanced users can leverage Script Plugins for more complex customizations.
Ease of Use and Benefits of Web Chat Powered by AI & Automation
By leveraging AutomationEdge’s GenAI and automation capabilities, Web Chat users can:
Web chatbots powered by generative AI can comprehend and handle complex human language inputs.
Global workforce support is facilitated through communication platforms that operate in multiple languages.
Can handle multiple conversations simultaneously, easily scaling with demand.
Advanced natural language processing enables the understanding of intricate queries and user intentions.
Efficiency is improved by automating repetitive tasks and processes.
Smooth integration with enterprise systems allows for efficient fulfilment of service requests.
Performance measurement and optimization are enabled through reporting and dashboard analytics.
Support staff can focus on strategic tasks as routine workload is reduced.
Quick and personalized responses contribute to increased staff satisfaction.
Other Chat Channels supported include
