ServiceNow Service Desk
with Gen AI and Automation
Revolutionizing Employee Support
ServiceNow is a comprehensive IT Service Management (ITSM) platform designed to streamline and automate service delivery processes. It helps organizations enhance their efficiency and service quality by providing a unified approach to managing IT services, incidents, problems, and changes. ServiceNow is widely adopted for its robust capabilities in facilitating efficient service desk operations.
The Need for GenAI and Automation in Service Desks
- Repetitive inquiries and manual processes overwhelm service desks.
- Automation streamlines. Workflows, reducing manual effort.
- AI chatbots provide instant, personalized support
AutomationEdge: GenAI-Powered Employee Support Automation
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations to
revolutionize employee support for ServiceNow Service Desk.
How It Works
Multi-channel employee support for IT and HR via popular messaging apps, MSTeams, web chat, text messaging, mobile applications, and phone.
GenAI-powered chatbots are capable of interpreting and processing sophisticated human language inputs
Global workforce support through multi-lingual communication platforms
Seamless integration with your enterprise systems for Service Requests fulfilment in ServiceNow
Reports and Dashboards analytics to measure and optimize performance
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build dialogs for custom conversations while understanding complex natural language.
- Drag and drop dialog building.
- Integration of Generative AI and proprietary LLMs
Enterprise Knowledge Search
- GenAI-powered natural language conversations
- Personalized responses with reference documents
- Data security and privacy
Process Automation Studio
- 750+ pre-built connectors
- Easily Drag-and-drop connectors to build automation workflows.
- Custom API integrations
- UI automation with RPA
- Pro developers may use Script Plugins
Benefits of Automating ServiceNow Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, ServiceNow Service Desk users can:
Streamline recurring tasks and processes through automation to enhance efficiency
Enhance staff contentment through swift and personalized responses
Free up support staff for strategic tasks by minimizing routine workload
GenAI technology is designed to comprehend and analyse intricate human language patterns
