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Application:  Remedy
Published By: AutomationEdge
This bot fetches record details of Remedy Applications like Incident Management, Service Request Management, Change Management, Problem Management and others based on the criteria provided.

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Additional information

Prerequisites

1. Oracle 12c environment on Windows.
2. Sufficient privileges for operation to be done (preferably sysbda privileges/Dba user).
3. The pluggable database (PDB) should be open before performing any action on PDB.
4. ojdbc6.jar must be present in lib folder of Process Studio as well as AE agent.
5. For connecting to the Oracle Server, OracleOraDB12homeTNSListener & OracleServiceSID should be started

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