Jira Service Desk
with Gen AI and Automation
Revolutionizing Employee Support
Jira Service Desk is a popular ITSM solution that helps teams deliver great service experiences. However, as businesses scale, service desks often struggle to keep up with the growing volume of employee requests and queries. This is where AutomationEdge comes in.
The Need for GenAI and Automation in Service Desks
- Service desks are often overwhelmed with repetitive inquiries, leading to decreased productivity and employee satisfaction
- Manual processes and lack of self-service options cause delays in request fulfillment
- Limited availability of support staff can result in long wait times for employees
AutomationEdge: GenAI-Powered Employee Support Automation
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations to
revolutionize employee support for Jira Service Desk.
How It Works
Omni-channel support across Microsoft Teams, Slack, web-based chat, WhatsApp, mobile app, SMS, and voice call for IT, HR and other functions
GenAI to understand complex natural language intents
Multilingual interface supporting employees globally
Seamless integration with your enterprise systems to fulfill requests from Jira Service Desk
Built-in analytics to measure and optimize performance
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build dialogs and provide conversational experiences for employees
- Understands complex natural language
- Drag and drop dialog building capability
- Integration of Generative AI (LLMs)
Enterprise Knowledge Search
- GenAI-powered conversation understand employee intent from search query in natural language
- Retrieve relevant results based on user preferences while keeping data secure and private
Process Automation Studio
- No-code to pro-code process automation studio for building workflows
- Drag-and-drop approach or script plugins to centralize existing codes
- Build automations using out-of-the-box connectors, custom API integrations, or UI automation with RPA
Benefits of Automating Jira Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, Jira Service Desk users can:
Automate repetitive inquiries and workflows, boosting productivity
Improve employee satisfaction with faster request fulfillment and personalized experiences
Reduce the burden on service desk agents, allowing them to focus on higher-value activities
GenAI to understand complex natural language intents
