Cherwell Service Desk with Gen AI and Automation
Revolutionizing Employee Support
Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate, and upgrade service and support processes. Cherwell HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences.
The Need for GenAI and Automation in Service Desks
- The high volume of routine questions often overburdens service desks, negatively impacting efficiency and staff morale.
- Simplify repetitive processes, speed up problem-solving, and minimize manual tasks, boosting output and Cherwell’s agility with workflow automation.
- GenAI chatbot elevates user satisfaction by delivering smart replies, swiftly managing service needs, and providing always-on support using conversational language.
AutomationEdge’s GenAI-Powered Employee Support Automation with Cherwell
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations to
revolutionize employee support with the Cherwell Service Desk.
How It Works
Multi-channel integrations with Microsoft Teams, Slack, Web-based chat, WhatsApp, mobile app, SMS, and voice calls for IT, HR and other functions.
GenAI Chatbots are capable of interpreting sophisticated human language and intentions.
Multilingual chat channels to support employees globally.
Seamless integration with your business applications to fetch data and fulfill requests in the Cherwell Service Desk.
Ready Reports and Dashboards for analytics to measure and optimize performance.
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build dialogs and provide conversational experiences for employees
- Understands complex natural language
- Drag and drop dialog building capability
- Integration of Generative AI (LLMs)
Enterprise Knowledge Search
- GenAI-powered conversation understand employee intent from search query in natural language
- Retrieve relevant results based on user preferences while keeping data secure and private
Process Automation Studio
- No-code to pro-code process automation studio for building workflows
- Drag-and-drop approach or script plugins to centralize existing codes
- Build automations using out-of-the-box connectors, custom API integrations, or UI automation with RPA
Benefits of Automating Cherwell Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, Cherwell Service Desk users can:
Automation streamline sroutine tasks and processes, enhancing efficiency.
Enhance employee satisfaction with speedier and personalized support.
Free up service desk agents’ time for strategic work through automated resolution of basic requests.
GenAI-powered chatbots comprehend intricate natural language intentions.
