BMX Helix Service Desk
with Gen AI and Automation
Revolutionizing Employee Support
BMC Helix is a leading IT service management platform with robust capabilities for managing incidents, problems, changes, and assets across cloud and on-premises environments. It empowers organizations to deliver efficient IT services and streamline digital operations effectively.
The Need for GenAI and Automation in Service Desks
Automation and GenAI chatbots are crucial for BMC Helix users to enhance operational efficiency and service delivery:
- A constant influx of repetitive questions frustrates service desk staff, lowering productivity and satisfaction.
- Automation streamlines routine tasks, accelerates incident resolution and reduces manual efforts, improving overall productivity and service desk responsiveness.
- GenAI Chatbot enhances user experience by providing intelligent responses, handling service requests promptly, and offering 24/7 support through natural language interactions
AutomationEdge: GenAI-Powered Employee Support Automation
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations to
revolutionize employee support for BMC Helix Service Desk.
How It Works
Streamlined omni-channer communication for IT, HR, and other departments via Teams, Slack, web chat, WhatsApp, mobile app, SMS, and voice calls.
AutomationEdge Employee Support leverages GenAI to understand complex natural language intents
Seamless user experience with language options for employees worldwide.
Automates request processing by seamlessly integrating Jira Service Desk with your enterprise tools.
Gain insights and optimize performance with built-in analytics.
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build dialogs and create interactive conversations for your employees.
- Understands complex questions employees ask in natural language.
- No coding required! Drag and drop to build your dialogs.
- Powered by cutting-edge Generative AI (LLM)
Enterprise Knowledge Search
- GenAI-powered conversations understand natural language intent.
- Personalized results, all while keeping your data safe and private.
Process Automation Studio
- Build workflows visually with drag-and-drop or use code for more complex needs.
- Easily integrate your current scripts, no need to rewrite everything.
- Build workflows using out-of-the-box connectors, custom API integrations, or UI automation with RPA
Benefits of Automating BMC Helix Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, BMC Helix Service Desk users can:
Free up your team’s time by automating repetitive tasks and questions.
Boost employee morale by getting them the help they need faster and in a way that’s relevant to them.
Streamline your processes and work smarter with automated workflows.
GenAI leverages advanced NLP to grasp the underlying meaning behind your requests.
