BMC Helix Remedyforce Service Desk with Gen AI and Automation
Revolutionizing Employee Support
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
The Need for GenAI and Automation in Service Desks
Automation and GenAI chatbots are crucial for BMC Helix Remedyforce users to enhance operational efficiency and customer satisfaction:
- Service desks are often overwhelmed with repetitive inquiries.
- Service desk inefficiencies lead to productivity loss and employee frustration.
- Automation streamlines workflows, boosting efficiency and strategic focus.
- AI chatbots provide instant, personalized support, improving response times.
AutomationEdge: GenAI-Powered Employee Support Automation
AutomationEdge combines Generative AI (GenAI), communication channels, automation and ready integrations
to revolutionize employee support for the BMC Helix Remedyforce Service Desk.
How It Works
Multi-channel support and integrations with Microsoft Teams, Slack, web-based chat, WhatsApp, mobile app, SMS, and voice call for IT, HR and other functions
GenAI-powered chatbots for human-like conversations understanding complex natural language intents.
Multilingual support to cater to global employees.
Seamless integration with your enterprise apps to fetch data and fulfill requests on BMC Helix Remedyforce Service Desk
Ready Reports and Dashboards to monitor bot performance
AutomationEdge Platform Capabilities Used
AI Copilot Studio
- Build User-friendly, visual dialog creation tools.
- Seamless incorporation of advanced AI large language models
- Understands complex natural language.
Enterprise Knowledge Search
- GenAI-powered conversations interpret natural language queries to grasp user needs
- Delivers personalized, relevant responses while maintaining data security.
Process Automation Studio
- Intuitive workflow design for all skill levels
- Easy integration of existing code and new processes
- Build Automation Workflows with pre-built connectors
Benefits of Automating BMC Helix Remedyforce Service Desk
By leveraging AutomationEdge’s GenAI and automation capabilities, BMC Helix Remedyforce Service Desk users can:
Implement intelligent automation to handle routine queries and processes, driving operational efficiency.
Boost employee morale through rapid issue resolution and customized support interactions.
Alleviate support team workload, enabling concentration on more impactful responsibilities
GenAI capable of deciphering nuanced human language and intent
